Shipping and Return Policies

 

Shipping

IC13 strives to ship in stock items within two business days of receiving an order.  Depending on back log, there may be times when items are shipped within three to four business days after the order is received.  If for any reason there is an issue where your item will take longer than this to ship, we will contact you to see how you would like to proceed.

You will receive an email with your tracking information as soon as your package is picked up and scanned by the shipping carrier.

We kindly ask that you wait at least two business days before contacting us for shipment status.  Feel free to contact us regarding the status of your order after that time.


returns

An RMA number must be obtained prior to returning an item.  Contact us to receive an RMA number.

You may return any product purchased from us within 30 days of receiving it.  The item must be in new and unused condition.  Returns that are received in used condition will be subject to a 15% restocking fee.  Return shipping is the responsibility of the customer.  If you receive a defective product, we will supply a prepaid return label, and ship a replacement at our expense once we receive your defective product.

For SBP Returns:

THE SBP MUST STILL HAVE THE ZIP TIE AND WARNING TAG INSTALLED AND INTACT.  SBPs that are returned without the zip tie and tag intact will be subject to at 25% restocking fee.  Contact us for an RMA number for your return.